Question 1

What should I expect during my first visit?

Accepted Answer

On your first visit, you'll be greeted by the Office Coordinator and given a tour of the facility. You'll learn where to store your items, access snacks and coffee, and where to meet with providers. After completing your admissions documents, you'll have a private intake session with a therapist. This session focuses on gathering your history and current symptoms and developing a treatment plan tailored to your goals. Depending on availability, most clients will also meet with the medication provider during their first visit. The Office Coordinator will inform you upon arrival. You'll be introduced to the group, but there's no pressure to speak or take any special action. We encourage you to be present and open, listen, and take note of any questions. Remember, everyone was once new to this process. Feel free to ask others about their experiences when you're comfortable!

Question 2

What if my loved one requires a higher level of care?

Accepted Answer

In rare cases, during the intake process, we may determine that a client requires a higher level of care than we provide. Our primary goal is to ensure the client receives the safest and most effective treatment. If this occurs, a clinician will contact the emergency contact supplied by the client to explain the next steps. With the client's consent, we will request release of information and collaborate with the hospital or residential treatment center to ensure a smooth transition and continuity of care. When appropriate, we hope to rescreen the client for admission to our PHP program, depending on what is clinically best for their continued care.

Question 3

Do I need a referral to schedule an appointment?

Accepted Answer

No, a referral is not required unless your insurance specifically requests one. Anyone can call and request a screening for mental health services, and we are happy to assist you in scheduling an appointment.

Question 4

What are the hours of operation, and are walk-ins accepted?

Accepted Answer

To maintain the privacy and confidentiality of our current clients, we do not accept walk-ins. We're committed to ensuring a comfortable, secure environment for everyone. Our standard hours of operation are Monday through Thursday, from 9:00am to 3:00pm. Fridays are optional for make-up hours but must be coordinated with the provider and approved ahead of time.

Question 5

What should I bring to my appointment?

Accepted Answer

We recommend bringing any medications you take throughout the day. You'll have access to a locker to store your medications or other personal items. Additionally, feel free to bring a water bottle or snacks if you'd like, though snacks are provided. Some individuals also prefer to bring a sweater or sweatshirt in case the office gets chilly.

Question 6

What if I have a planned vacation or doctor's appointment?

Accepted Answer

Due to programming and insurance requirements, we cannot accommodate vacations during treatment. We understand that planned vacations can be challenging to reschedule, but the focus during treatment is on long-term welfare rather than short-term escapes. As our program runs from 9:00am to 3:00pm, we ask that doctor appointments be scheduled outside these hours. If you have a pre-scheduled appointment that cannot be rescheduled, please note that you will not be able to attend treatment on that day, as insurance does not cover partial days of treatment. In this case, we request that you provide a doctor's note to keep in file, excusing you from the session.

Question 7

What if my insurance changes during my treatment?

Accepted Answer

If you anticipate any changes in your insurance coverage, please notify us as soon as possible. Changes in insurance may affect your coverage, out-of-pocket costs, and other details related to your care. The earlier we are informed, the better we can ensure you understand any potential impact on your treatment and associated costs. Our goal is to keep you well-informed throughout your care process.

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