Privacy Policy

Journey To Prosperity Mental Health LLC ("Journey To Prosperity," "we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website, communicate with us, or receive services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Health information you share with us in the course of treatment is also protected by the federal Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws. This Privacy Policy supplements, and does not replace, our HIPAA Notice of Privacy Practices, which governs the use and disclosure of Protected Health Information (PHI).

We may collect several types of information, including:

• Personal identifying information such as name, postal address, email address, telephone number, date of birth, and emergency contact details that you provide when contacting us, completing forms, or scheduling an appointment.
• Insurance and billing information such as insurance carrier, member ID, and payment details required to verify benefits and process payments.
• Health information including clinical history, symptoms, diagnoses, treatment notes, medications, and assessments necessary to provide behavioral health care. This information is treated as Protected Health Information under HIPAA.
• Website usage information automatically collected when you visit our site, including IP address, browser type, device identifiers, referring URLs, pages viewed, and timestamps. We may use cookies and similar technologies for site functionality and analytics.

We use information that we collect about you, or that you provide to us, to:

• Provide, coordinate, and improve clinical care and related services.
• Verify insurance benefits, process payment, and conduct healthcare operations.
• Communicate with you about appointments, treatment, and program updates.
• Respond to your inquiries, requests for information, and customer support needs.
• Comply with legal, regulatory, accreditation, and reporting obligations.
• Operate, maintain, and improve our website, including analytics and security.

We do not sell your personal information. We may disclose information we collect, or that you provide, in the following circumstances:

• To licensed clinicians, staff, and business associates who require access to provide treatment, payment, or healthcare operations services on our behalf, subject to written confidentiality and HIPAA Business Associate obligations.
• To insurance carriers, third-party payors, and clearinghouses for eligibility verification, claims processing, and care coordination.
• To external healthcare providers when you have authorized release of information or when permitted by law for continuity of care.
• To public health, regulatory, accreditation, or law enforcement authorities when required or permitted by applicable law, including mandatory reporting of suspected abuse, neglect, or imminent risk of harm.
• In connection with a sale, merger, or transfer of all or part of our practice, with continued protection of your information.
• With your written authorization for any other purpose.

Use and disclosure of Protected Health Information is governed by HIPAA, 42 CFR Part 2 where applicable to substance use treatment records, and our Notice of Privacy Practices, which is provided to clients at intake and available on request. You have the right to inspect and request copies of your records, request amendments, request restrictions, receive an accounting of disclosures, and file complaints without retaliation.

For your privacy, please do not transmit detailed clinical information, diagnoses, or other sensitive health details through our website contact form, email, or text message. These channels are not encrypted end-to-end and may not be HIPAA-secure. We will gather clinical details by phone or through secure intake processes.

We implement administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of your information, consistent with the HIPAA Security Rule. While we work diligently to protect your information, no method of transmission or storage is 100 percent secure, and we cannot guarantee absolute security.

Our website may use cookies and similar technologies to support site functionality, remember preferences, and measure traffic. You can configure your browser to refuse cookies, though some site features may not function properly without them.

Our website may contain links to third-party websites and resources. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

Our website is not directed to children under 13, and we do not knowingly collect personal information from children online. Treatment of minors is conducted with consent from a parent or legal guardian as required by law.

You may contact us at any time to update or correct your contact information, request records as permitted by HIPAA, opt out of non-essential communications, or ask questions about how your information is handled.

We may update this Privacy Policy from time to time. The date of the most recent revision will appear at the top of this page. Your continued use of our website following changes constitutes acceptance of the updated policy.

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at (804) 555-0123 or through our contact form.